Below you will find a list of our most frequently asked questions.
Click on any of the titles in the list below to go directly to the answer.
...just like "boots", but with a "kr". Phonetically it would be "kroots".
In general you can expect to receive your photos within a week of your order, however, this estimate depends largely on the volume of orders at the time your order is placed as well as your shipping preference. Your shipping preference refers only to the speed your order will be delivered through the mail, not the entire fulfillment process. For a current estimate of processing time, click here.
Because each photo is examined for color accuracy and custom made to your order specifications, processing of orders does take some time. You may check the status of your order (click here) at any time to see where we are in the fulfillment process. A status of "New" indicates that we have not started processing your order. A status of "In Process" indicates that we are in the process of examining your photos and assembling your order. A status of "Completed" indicates that your order has been printed and packaged and sent in the mail. Once your order has been marked as "Completed", you can expect to recieve your order in the time based on your shipping preference.
Note: Austin residents should not select a shipping method faster than standard mail since it is one-day service within the city limits.
Yes, you need to have cookies enabled in order to shop on our website. The items collected in your "Order Summary" need a place to be stored while on our site and although we store this information on our server, we need a way to associate your order with you. It is for this reason that we will store a session cookie on your computer with a visitor ID. Each time you add an item to your order summary, your visitor ID tells our web server whose order the item should be added to.
Also, the page navigation from thumbnail page to thumbnail page or from photo to photo will be noticeably slower without the session cookies enabled.
Finally, we do store a customer ID string as a standard cookie once you log in, which is used as a second identifier for the checkout process. We DO NOT track or record any personal information about you other than what is knowingly provided during the checkout process, nor do we share any of your information with any outside party. View the FAQ on privacy policy by clicking here.
Note 1: Please not that the visitor ID is only valid for 20 minutes from your last activity (click from page to page) on our website, or until you leave our website. After that time, your information will be lost. If you need to save your items permanently for a later checkout, we suggest you use the "Save to Favorites" option. It will require you to log in prior to saving an item to your favorites collection, but it has no expiration time limit and you will not lose your selected photos if you leave the site.
Note 2: We will try to make a downloadable order form available soon for those customers who do not wish to enable cookies on their browsers.
No, JavaScript is not required to be able to view and order photos from Kreutz Photography, however, you will not be able to use some of the features from the site such as "Email photo's to a friend". Without JavaScript, you will also be unable to view the the product information details on the order form.
Absolutely not! We do not sare ANY of your information with anyone else and we never will. We too know how bothersome spam e-mail, telemarketing calls, and junk mail can be so we will never share any of your personal information with any third party. PERIOD.
Kreutz Photography takes every precaution available to us to ensure that the payment information that you submit to us remains safe. All of your personal information is transferred to us via Secure Socket Layer (SSL) encryption provided by Thawte, a trusted name in internet security. Further, your information is again encrypted once it reaches our server with the same type of technology.
To view your saved favorites, click here. Note: to access your favorites, you must be logged in with a user account. If you are not already logged in, you will be prompted to log in before the favorites can be viewed.
You should know that only items added to your Saved Favorites will be avialable upon subsequent visits to our site. They are stored in a table that is saved on the web server and will persist there until you manually delete them. On the other hand, items added to your Order Summary will automatically disappear after one of the following conditions are met: 1) you complete your order (in which case your order has been saved for processing), 2) you are inactive on our site for over 20 minutes, or 3) you leave the site.
High Resolution images on CD are the digital equivalent of a photo negative. The price is a reflection of the professional quality that goes in to all of our products as well as its value as a negative, which can be used to produce as many photos as you like, in whatever size you like (for non-commercial purposes - see copyright disclaimer).
For each High Resolution image ordered, you will receive a disc with 1) the original image taken with the camera (in JPG format), 2) a mastered image that has been color corrected for accurate, vibrant color (in PSD format: Photoshop), and 3) a cropped "print ready" image measuring 4"x6" at 300dpi which can be taken directly to the photo processor of your choosing.
The actual image size will vary depending on the camera used. We most commonly use a combination of Canon cameras including the EOS 1D Mark III (3,888 x 2,592 pixels), EOS 1D Mark II (3,504 x 2,336 pixels), EOS 20D (3,504 x 2,336 pixels), EOS 1D (2,464 x 1,648 pixels), and EOS 1Ds Mark II (4,992 x 3,328 pixels). Any of these resolutions are suitable for printing large format prints up to 24"x36" and beyond when resized/resampled with a professional quality photo editing software program such as Adobe Photoshop. When resizing/resampling images for print, we recommend using a resolution setting of 300dpi.
Note 1: If you have also ordered prints of the image in the same order, we will include those sizes of the "print ready" images as well.
Note 2: If you have ordered more than one high resolution image in a single order, they will be included on the same CD unless you contact our office and request otherwise.
When we started our business, we set out with a very specific goal of providing the best product possible at the industries best prices. We listen and respond to customer inquiries and suggestions and continue to develop our website and product offerings based upon these comments and requests. We continually keep our eyes and ears open for ways to better serve our customers. Click here to see how we compare to others.
Due to the nature of manually identifying the subjects in photos by BIB number, it is not practically possible to associate identifying data with each photograph taken. As such, we have never been able to associate identifying data with each photograph taken from any event in our history. Read more here.
In consideration of this limitation, we have always posted the full collection of photos from each event for your review, and separated them into logical divisions labeled by subject matter (i.e. "Pre-Race", "Race", "Finish", "Awards", etc.) and displayed them in order of occurrence. Please remember that for events with multiple laps, you may appear in the sequence of photos more than once.
| Kreutz Photography Austin, TX |
Guarantee, Copyright, & Policies Licensed - U.S. Patent No. 7,047,214 and U.S. Patent No. 6,985,875 |
Email Elizabeth Kreutz office: 512-426-2853 |